We accept cashiers checks, wire transfers, personal checks, and cash. We do not accept cash in excess of $10,000. Cashier checks and personal checks can be dropped off at our storefront or mailed to us. Click here for our mailing address. We highly recommend wire transfers as there will no holding period. Orders using cashiers checks or personal checks will be held by us until the check clears the banking system, which ranges from 3-17 days. For wiring instructions, please call us on 1-877-471-7528 or 1-415-383-7411. We highly recommend wire transfers.

We lock in your price when you place the order, but the locked in price must be guaranteed by credit card. Payment must be received within 1 business day of lock in (3 days for repeat customers). If a decline in the market price occurs, you will be liable for any market loss we incur for locking in and accepting your order. See separate FAQ on our Market Loss Policy. You will be charged the difference between your confirmed price and the market buy price when your order is officially cancelled. Any market gain on cancellations shall remain the property of Pacific Precious Metals LLC. Orders are not cancelable by the customer. Pacific Precious Metals reserves the right to cancel orders at any time but will normally only cancel orders if payment is not received within 3 business days of the order date.

We send your coins and bullion using the carrier of our choice. In all cases, it will be sent insured and with signature required. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility, nor will the shipment be covered by insurance if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. In addition, if you have given the carrier instructions to leave your package with someone else such as a building manager, neighbor, or use a third party mailing address or drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion. You will need to sign for the package when it arrives. For large quantities, we will discuss other methods, such as armored vehicle delivery.

When you purchase bullion or coins from Pacific Precious Metals and we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. We will either record your telephone order or require you to send an email with a confirmation of your order. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $35.00 cancellation fee. When you sell bullion or coins to Pacific Precious Metals and we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we purchased from you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $35.00 cancellation fee. This is our Market Loss Policy. Any market gain on cancellations shall remain the property of Pacific Precious Metals.

We ship your products usually within 2-3 business days of having cleared money from you if the items are in stock. Wire transfers received after 12 noon PST will be deemed to have been received the next business day. Your product would then typically take 3-5 days to get to you, but could take a few days longer.

Yes. Shipping charges are as follows:

$25.00 for orders from $1500-$10,000 (plus silver surcharge if applicable)

$20.00 for orders from $10,000 - $25,000 (plus silver surcharge if applicable)

$10.00 for orders from $25,000 - $50,000 (plus silver surcharge if applicable)

No charge for orders greater than $50,000 except for silver surcharge if applicable

A surcharge of $5 for every 200 ozt of silver will be charged.

We reserve the right to send shipments in multiple packages. However, if we do so, only the above shipping charges will apply

When we ship outside of California, there are no taxes that we collect. Within California, bulk sales in excess of $1500 are not taxed. As such, we require a minimum purchase of $1500.

Which product you should buy is entirely up to you. There is no right or wrong answer for this question. All of our bullion and coin products are from well respected Government mints or reputable institutions.

Pacific Precious Metals prides itself on providing high payouts, quick turnaround, and satisfied customers. We understand that our main goal is to offer the top dollar for any item that is presented to us. In addition, we are one of the few precious metal buyers that offers a storefront you can visit, a mail in service, or in-home service.

Our payment is based on gold content (karat), weight, and the spot price of gold on the day we receive your shipment.

Usually the stamp is reliable, but unfortunately not always. Although most countries require manufacturers to stamp the gold content of their jewelry, very few countries (including the US) enforce these laws. The stamp on your jewelry may be correct, but it is quite common to receive jewelry that is fraudulently stamped. However, our system of using x-ray fluoresence is highly accurate and eliminates the subjectivity that our competitors employ in analyzing your precious metals 

Retail jewelers mark up jewelry significantly above the value of the precious metals and the labor involved in creating the jewelry piece (sometimes as much as 15x). Pacific Precious Metals only pays for the value of the gold, silver, or platinum itself. Therefore it would be very unlikely that you would receive a payment close to the CURRENT retail value of the jewelry. If you purchased your piece when the price of gold was much lower than it is today, it is very possible that the value we place on it could even exceed the value you paid.

We insure items placed in our precious metal return pack up to $300 as set forth in our terms and conditions. If you feel your items exceed $300, we suggest you use the US Postal Service and send us your items registered with signature and insured. Please note that Pacific Precious Metals will not be responsible or liable for any packages damaged, lost or delayed while in transit to our facility.

Absolutely. We call and/or email everyone that sends us items as soon as we have appraised them to let them know the value we will pay for them. We issue a check as soon as you give us authorization (or after 15 days if we do not hear from you as outlined in our terms and conditions). Please ensure that you enter a valid phone number and email address in the form when requesting your precious metal return pack.

We will issue you a check as soon as you accept our offer price or after 15 days if we do not hear from you (whichever is sooner). We also can offer wire transfer should you prefer to receive money within 24 hours of receipt. Please call us for wire transfer information if you require/want a wire transfer. A $35 fee will apply for wire transfers.

There is a tracking number on the regular precious metal return pack. You can log into the US Postal Service website and see where your pack is and when we received it. Click here for USPS tracking.

If you are not happy with the amount we offer you, simply tell us on the phone when we call you (or respond to the email that we send to you within 15 days) and we will return your items free of charge. No questions asked!

Yes. We will pay you our best wholesale price for your diamonds. We do not pay for any other types of stones and we recommend that you remove them before sending them to us as we do not return them.

We are a California based coin and bullion dealer. California law (Business and Professions Code 21628) requires us to obtain a valid form of identification along with a fingerprint of the seller.